Samsung tv owners furious after software program update leaves set unusable

Customers said lately received TVs stopped operating after the employer had sent out an upgrade a week ago

Samsung has complained after a software update update that left its recently purchased 1,400 set with empty, unusable screens.

The guardian has been contacted by a number of proprietors complaining that the TVs they offer - in some instances just two weeks in the past - have been rendered useless by a upgrade that Samsung has shipped out every week in the past.

Others have posted livid messages on the employer's network forums complaining that their new TVs are not running.

The agency has advised customers that it is far running to restoration of the problem, however to this point, seven days on, nothing has approached. The hassle appears to affect the latest fashion as owners of older TVs Samsung is not reporting the difficulty.

Lohith Jajee, one of those affected, wrote: "We spent almost £ 1,400 on this tv two weeks in the past, it changed into a vacation period in the UK and we thought kids would experience a new TV. Stopped operating from day two. What's even more irritating is the customer support: all i am getting is 'we are privy to the issue and will get lower back.' Six days on and counting. "

Every other person, posted on the Samsung network boards, wrote: "So right here we are every other morning with my TV running and most importantly every other morning and not using any update from every body at Samsung.

"The dearth of verbal exchange is remarkable and if I can take my television again it would be in heartbeat."

This is not always the Samsung Samsung's primary customers have skilled troubles after buying TVs. Last 12 months father or mother money mentioned that shoppers were left annoyed after their new TVs could not afford to be eligible for BBC iPlayer.

The employer, notion to be the largest television producer, had offered the TVs without having the right licensing agreements in area.

On Wednesday Samsung is launching its Galaxy Note eight phone in ny. It hopes that the new model will repair the reputation of the agency after the rest of the "exploding" note 7 that necessitated a mass recall.

Responding, the company said: "Samsung is aware of a small amount of TVs in the uk (less than two hundred) suffering from a firmware update to 2017 MU series TVs on August 17, as soon as this problem is changed, the update Any switched off and we're now working with every customer to clear up the difficulty. Any buyer affected are advocated to contact Samsung directly by calling 0330 726 7864.

"We would like to make an apology for the inconvenience precipitated to our customers."